FAQ
Does OnPoint accept my/my patient’s insurance?
OnPoint is always striving to help to the best of our ability. If you want to make sure we cover your insurance, please feel free to give us a call at 832-939-8480.
Who do I contact at OnPoint Lab if I have a question?
Feel free to contact OnPoint Lab with any questions at any time at 832-939-8480. Our staff will be happy to assist you.
What are the urine screening cutoffs and methodologies?
OnPoint screens urine specimens through enzyme immunoassay (EIA). An immunoassay is a test that uses antibodies to detect the presence of drugs and other substances in urine. The initial screening process does not measure the specific amount of drug present in urine samples. It will either show a positive or negative result, meaning there is the presence or absence of a certain chemical in the sample.
Why have I received a bill from OnPoint lab?
The OnPoint invoice/bill you have received is for laboratory testing ordered by your healthcare provider. Your healthcare provider has chosen to send your specimen to OnPoint for testing. For your convenience, OnPoint will provide notice of why you have received a bill.
Common reasons patients may have additional financial responsibility include the following:
- The insurance carrier has denied a claim per plan benefits.
- Incomplete or incorrect information was received, in which case updated insurance or personal information may be required.
- The insurance carrier processed the claim and applied the balance to your copay, coinsurance, or deductible.
Please call OnPoint with any questions regarding billing at (832)-939-8480.
What is the difference between an Explanation of Benefits (EOB) and an OnPoint Lab bill/invoice?
An EOB is a claim statement sent whenever you use your health plan for services from our laboratory. The EOB will show how your benefits cover the cost of your service but is not a bill. An OnPoint invoice or bill is the portion of an amount that was not covered or eligible for payment under your insurance plan.